Mass 2-1-1

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Call 2-1-1. There’s always an answer.

24 hours a day / 7 days a week
FREE and Confidential

Food. Housing. Health care. Utility bills. These are just a few of the issues that the MASS 2-1-1 United Way Helpline assists callers with every day. Last year, 2-1-1 received almost 10,000 calls.

2-1-1 is an easy-to-remember phone number that links people to the health and human services they need.

This confidential informational and referral service is available 24 hours a day, seven days a week, in 150 languages. Call specialists — trained, human service professionals with active listening skills who get beyond the symptom presented — assess callers’ needs and get them to the right solutions using a comprehensive database of more than 4,600 federal, state and local services — both government and nonprofit.
Call for information on food, shelter, child care, counseling, senior services, disaster relief, rent assistance, utility bill assistance, after school programs, and much more!

Not only does 2-1-1 provide information, it also serves as a barometer of need in our community, allowing us to identify trends and fill gaps in addressing education, financial stability and health in the Pioneer Valley.

2-1-1 is also a partner in crisis response and homeland security. During and after disasters and emergencies, 2-1-1 offers easy access to rumor-controlled information, reducing inappropriate calls to 911 and freeing emergency personnel to do what they do best. The “round-the-clock” status eliminates the need to activate new, hard-to-remember, numbers.

If you’d like to support the MASS 2-1-1 United Way Helpline with a gift, please click here.

Information for Non-Profits and Service Providers:

211 Sign up Form
Benefits of Using 2-1-1 in your organization




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